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Frequently Asked Questions

What shipping options are currently available at WNTRshop.com?

Currently, we ship internationally to the U.S., Canada, and U.S. Territories. Be aware of longer shipping times because of the holiday season being around the corner. As a convenience for our customers, we offer complimentary shipping on United States orders.


Is it possible to ship to P.O. and APO/FPO/DPO boxes from WNTRshop.com?

Unfortunately, we do not offer shipping services to P.O. or APO/FPO/DPO boxes at this time. Please contact one of our Customer Care Specialists if you have any further questions here.


Can I ship my order to an international location?

Yes, we can ship to most international locations at the customer’s expense.  All shipping, customs and duty fees are the responsibility of the customer.  Please e-mail us for more information.


Will my WNTRshop purchase arrive gift-wrapped?

Unfortunately, we have not been able to streamline this service just yet, but maybe for the next holiday season, we will be ready.


What if I need extra help or advice about my purchase?

Our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect gift. We understand the importance of looking your best and are dedicated to selecting items that best suit your needs. We welcome you to contact a Customer Care Specialist directly through this page or via email sent to support@wntrshop.com.


How can I check an order I placed on WNTRshop.com?

All customers do not have online access to order status and history. You may request information via email. Please provide the order confirmation number so we can respond more quickly and accurately.


How can I make returns or exchanges?

For online returns or exchanges, contact a Customer Care Specialist directly through this page or via email sent to support@wntrshop.com.


Contact a Customer Care Specialist for any additional concerns